FAQs

Ordering and Products

1. How do I place an order?
To place an order, simply browse our catalog, select the items you love, and proceed to checkout. Follow the easy steps to complete your purchase.
2. Can I modify or cancel my order?
Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your order before confirming.
3. How do I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your order's journey to your doorstep.

4. What are the shipping costs?
Shipping costs vary based on your location and the weight of your order, but it's free most of the times You can view the shipping cost during the checkout process.
5. How long does shipping take?
Our products are shipped using fast shipping methods. Shipping times depend on your location and typically range from 2 to 10 business days.
6. Do you ship internationally?
Yes, we offer worldwide shipping. International shipping times may vary.

7. What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, contact us within 30 days for a full refund.
8. How do I initiate a return?
Contact our customer support team at support@flexianova.com, and they will guide you through the return process.
9. When will I receive my refund?
Refunds are processed within 3-5 business days after we receive the returned item.

10. How can I contact customer support?
You can reach our 24/7 customer support team via email at support@flexianova.com or through the live chat feature on our website.
11. Do you offer assistance with product selection?
Absolutely! Our customer support team is more than happy to help you choose the perfect products. Contact us for personalized recommendations.
12. Are your products authentic?
Yes, we guarantee the authenticity of all our products. We work directly with trusted suppliers to ensure high-quality items.

13. How do I create an account?
Click on the "Account" or "Sign Up" link on our website and follow the prompts to create your account.
14. Is my personal information secure?
Yes, we take the security of your personal information seriously. Our website uses secure encryption to protect your data.
15. Can I change my account information?
Yes, you can update your account information at any time by logging in and navigating to the "Account Settings" page.

If you have additional questions or need further assistance, don't hesitate to contact our customer support team. We're here to help!